Return & Refund Policy

First 45 days after receiving your order

We will refund you if you are not 100% satisfied with your purchase within 45 days of receiving your order. Our returns are always free!

There are no restocking or return shipping fees to return the original item.

After 45 days

Any returns received by us outside of such a 45-day window will be considered an “invalid return”. We may, in our sole discretion, re-deliver (at your sole cost and expense) or dispose of the art subject to an invalid return if not reclaimed by you within thirty (30) days from your invalid return.

Starting Your Return

To start a return, email Us at Support@artyhub.com. Do not discard your items until we confirm that your return is complete.

Refunds

Our refund policy ensures a hassle-free shopping experience. If you are unsatisfied with your purchase, you may request a refund within 45 days of receiving your order. Items must be returned in original condition, including packaging, with proof of purchase. Refunds will be processed within 5-7 business days and issued to the original payment method. Contact our customer service team for assistance at support@artyhub.com, and we’ll be happy to help.

restocking fees Policy

There are no restocking or return shipping fees to return the original item.

Damaged Package Policy

At Artyhub.com, we strive to ensure that all orders arrive at your doorstep in perfect condition. However, sometimes unexpected damage can occur during shipping.

If you receive a damaged product, please follow these steps:

Document the Damage:
- Take clear photos and/or videos of the damaged product and the packaging.
- Note any visible damage to the shipping box.
Contact Us Immediately:
- Within 48 hours of receiving your order, contact us at support@artyhub.com.
- Include your order number, a description of the damage, and any photos or videos you have taken.
Return Instructions:
- We will provide you with specific return instructions, including:
  - How to package the damaged item for return.
  - The return shipping address.
Replacement or Refund:
- Once we receive the returned item and confirm the damage, we will:
  - Issue a full refund for the damaged product, including shipping costs.
  - Send you a replacement product at no additional cost.

Note:

This policy applies to products damaged during shipping only.
We may require you to provide proof of purchase.

Lost Package Policy

If your package is marked as delivered but you haven't received it please:

Verify the shipping address.
Check all possible delivery locations at your residence.
Ask neighbors or family members if they accept the package.
Contact the courier with your tracking number to initiate a claim.

If your package is officially declared lost, contact us at support@artyhub.com immediately with your order number.

We will either reship your order or provide a refund based on your preference.

Color Differences

Please note that the colors you see on your screen may be slightly different from the print you receive due to differences in monitors. We print colors true to the artist’s specifications and cannot alter the original artwork.